Support and Resources Pages | Reliable Insurance Brokers

Support and Resources

Here you'll find some helpful information about us and the services and products we offer. If you have a question that isn't answered here, please don't hesitate to contact us.

Support

Contact Us
Request a Quote
Book a Broker
Make a Claim
Make a Payment
Request Policy Support

Helpful Links

Partner Providers
Major Clients
Sitemap
Privacy Policy
Terms and Conditions

Contact Information

Whether you have inquiries about our products, need assistance with an order, or have suggestions for improvement, we are here to help. You may call, email, or pm us through our contact channels or provide your contact details and a brief message using the form below, and our dedicated support team will get back to you promptly.

Contact Form

Landline

Mobile

Operations & Claims

+63 917 175 9028

Email

info@reliable-insurance.ph

Social Media

Office

4/F RFM Corporate Center, Pioneer corner Sheridan Street, Mandaluyong City

Make a Claim

Our claim process is as straightforward and hassle-free as possible. We will guide you through each step and provide support when you need it most.

Online Claim Form

Claim Process Complete Guide

Report & Submit

Start your claim by filling out our Online Claims Form (OCF). A Policy and Account Manager (PAM) will reach out to assist with the documentation process and guide you through the next steps.

Await Assessment

Once we receive all your claim requirements, we'll submit it to the respective insurance partner for assessment. We'll facilitate the process and keep you informed at every stage.

Receive Settlement

Upon approval, we will promptly arrange for your claim settlement. We are committed to ensuring you receive your claim without unnecessary delay.

Frequently Asked Questions

Learn more about us and what we can do for you.

Insurance Brokers

1What are Insurance Brokers?

Insurance Brokers are independent insurance professionals, either as individuals or working with Insurance Brokerages, licensed by the Insurance Commission to provide a full scope of insurance related-services.

2What is the difference between an Insurance Agent and an Insurance Broker?

An Insurance Agent represents an insurance company, while an Insurance Broker represents and looks out for your interest. They also perform other functions: seeing to it that you are properly informed when purchasing an insurance policy, that you are appropriately covered by your insurance policy, and that you are indemnified fairly in the event that you need to make a claim.

3Why use an Insurance Broker?

An Insurance Broker can give insight and professional advice on your insurance requirements and coverage. What’s more, they can effectively negotiate on your behalf for more competitive premiums or structure your policies that adequately capture your risks. In the event that you need to make a claim, they can work with you to ensure your claim is settled fairly and promptly with the insurance company.

4What is the role of an Insurance Broker?

The role of an Insurance Broker includes doing the following: • Finding you cost-effective insurance products thru an intensive canvass of the product line-up of different insurance companies. • Evaluating the integrity of the insurers of the chosen insurance products. • Purchasing the agreed insurance product on your behalf. • Assisting you in the settlement of your claim. • Providing other services such as orientation, wellness program, and assistance with your insurance products.

5What makes RIBI different from other Insurance Providers?

Reliable Insurance Brokers offers a distinct brand of professionalism and personalized service that sets it apart from other insurance providers, insurance companies, and insurance brokers. Drawing on more than fifty years of industry experience, we’ve been quietly working hard to guarantee our clients’ security and safety as well as their peace of mind.

Products and Service

1Aren’t premium rates the same, whether it comes from an insurance broker or an insurance company/agent?

Yes, premium rates are generally the same, as these are based on the standard tariff rates set by the Insurance Commission. However, depending on various factors like deductibles, exclusions, riders and the like, there could be a difference in the final bill. This is why it pays to have an insurance broker like Reliable to help you navigate through the technicalities and arrive at the most cost-effective rate for your needs.

2Is it true that insurance must be fully paid up at the outset in order to be effective?

Yes, in general, the premium and taxes due on the insurance policy must be fully paid on or before the inception date of the insurance coverage. This is in compliance with the law (Section 77 of R.A. 10607 or the Insurance Code of the Philippines as Amended). Otherwise, the insurance policy may be considered not valid and binding, and thus no benefit will be paid in case of loss or damage claims. However, recognizing that the upfront payment may be too heavy for some clients, Reliable is able to offer, for the most popular insurance lines, the convenience of installment payments -- up to 12 months -- at no additional cost. What happens is Reliable advances the payment to the insurance company on behalf of the client, to ensure that the insurance coverage remains effective.

Resources

Learn more about us and what we can do for you.

References

Working with the best partners and clients positioned us at the forefront of insurance brokerage with market leading insurance, healthcare, and financial products from accredited insurance companies.